Date of GTFD Service        -- mm/dd/yy

1. Which of the following best describes the type of service you received?

Fire Emergency (Home)
Fire Emergency (Office)
Other (If other specify below)

Other Service

2. Did you call 9-1-1?

I made the phone call
Someone called for me

4. How would you rate your overall satisfaction with the 9-1-1 operator?

Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied

5. How long do you feel it took emergency services to arrive at the scene of your emergency?

1-3 Minutes
4-6 Minutes
6-8 Minutes
More than 8 Minutes
Don't Recall

6. Professionalism/Appearance of the Firefighter personnel?

Very Satisfied
Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied

7. Firefighter personnel knowledge/competency in dealing with your emergency?

Very Satisfied
Satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied

 

8. What was your emergency that you needed the services of the Greenfield Township Fire Department?

Structure Fire
Smoke in a Structure
Electrical Short
Vehicle Fire
Alarm Drop
Other Fire or Special Rescue (If other fire or Special Rescue specify below)

Other Fire (please specify)

Special Rescue (please specify)

9. Did the Fire Crew that arrived first on the scene make contact with you for information regarding your emergency?

Yes
No

10. Please state what your exact emergency call was for?

11. Were there other Fire Departments that arrived on scene to assist the Greenfield Township Fire Department? Please check all that apply

Bloom Township Fire Department
Violet Township Fire Department
Basil Joint Fire Department
Pleasantville Township Department
City of Lancaster Fire Department
Other Department
Can't Remember who else was there

If other Department on scene (please specify)

12. After your emergency was under control, did someone with the Greenfield Township Fire Department give you information as to what was going on?

Yes
No
Don't Recall

13. Do you feel that the staff of the Greenfield Township Fire Department did everything they could do to minimize the damage to the contents of your structure?

Yes
No
Not Sure
I don't have enough knowledge of their job to answer this question.

14. Were you given advice as to what should be done regarding your emergency situation?

Yes
No
Don't Recall

15. If you were advised by the Fire Department that you could not occupy your home, was information on Red Cross provided to you?

Yes
No
Don't Recall
Yes, and the Fire Department made contact with Red Cross for me

16. How satisfied were you with your overall experience with Greenfield Township Fire Department?

Very Satisfied
Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Don't Recall

Comments regarding any questions above, please put question number as well as comment.

Please provide the following contact information:

Would you like for someone from Greenfield Township Fire Department to contact you regarding this survey?

Yes
No
Doesn't matter